Teamogic deals with employees’ motivation and engagement at contact centers, and other organizations, where performance of employees as a team is important. Gallup research in contact centers found:
- Engaged employees are significantly more productive (5%-10%)
- Unengaged employees’ turnover tends to be 20% higher than those engaged
Whether your team is dealing with sales or providing services, as the onsite manager in charge, you need to make sure that everybody in your shift are engaged and perform at their best. You need to be perceptive looking for problems and handling issues in real-time.
Teamogic provides a decision support tool that tracks your team’s activity for you. It generates timely notifications when and where your attention is required, with concise and clear recommendations how to manage the situations. You are not required to analyze or track data and dashboards. Our purpose is to provide immediate business value, while decreasing management burden.
See an example of shift managers screen: